Privacy Policy tri7bet – Protecting Your Personal Data in Malaysia

Introduction – Who We Are and Why This Policy Matters

Tri7bet is an online sports betting and casino platform operating at tri7bet.top, intended for Malaysian players aged 18 and above. In this Privacy Policy, "tri7bet", "we", and "our platform" refer to the entity operating the tri7bet.top website and all related services.

When you register an account, make a deposit via Touch 'n Go eWallet or FPX, place a bet on the Malaysia Super League or EPL, or simply browse our platform, certain data is naturally collected as part of that process. This Privacy Policy exists to give you a clear picture of what data is collected, how it is used, who it may be shared with, how long it is kept, and what rights you have over it.

Tri7bet believes that transparency around privacy is more than a legal obligation — it is the foundation of trust between us and every member who entrusts their personal information to our platform. We have written this document in plain, straightforward language because we believe you deserve to know exactly how your data is handled, not just consent to it in confusion.

Personal Data We Collect

Tri7bet collects various categories of personal data depending on how you interact with the platform. Below is a detailed breakdown of the types of data that may be collected:

Account Registration Data

• Full name as per identity card (MyKad)
• An active Malaysian mobile number
• Valid email address
• Date of birth (for minimum age verification — 18+)
• Account password (stored as an unreadable hash)

Identity Verification Data (KYC)

For Know Your Customer (KYC) compliance purposes, tri7bet may request the following additional documents in certain situations – particularly before processing your first withdrawal or any withdrawal exceeding a specified limit:

• Copy of MyKad (front and back)
• Proof of current address (recent utility bill or bank statement)
• Payment method details used (account holder name)

Financial & Transaction Data

• Deposit and withdrawal records, including the payment methods used (Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay)
• Betting history and gaming activity records
• Account balance and fund movements

Technical & Usage Data

• IP address of the device used to access the platform
• Web browser type and operating system
• Cookie data and related tracking technologies (see Section 6)
• Login and logout time logs
• General geolocation data (state within Malaysia) for access location verification

Communications with Support

• Live chat conversation records with the tri7bet support team
• Emails sent to support@tri7bet.top
• Complaints, enquiries, and feedback submitted

Purpose of Data Collection & Processing

Tri7bet only collects and processes personal data for legitimate, necessary purposes that are directly relevant to the operation of the platform and the services provided to members. The following are the primary purposes for which data is used:

Tri7bet will not use your personal data for any purpose beyond those stated in the table above without first obtaining your explicit consent. If you do not wish to receive marketing communications from tri7bet, you may withdraw your consent at any time via your account settings or by contacting our support team.

Data Sharing with Third Parties

Tri7bet does not sell member personal data to anyone. However, in the course of normal platform operations, there are specific situations where data may need to be shared with carefully selected third parties:

Payment Service Providers

When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, or ShopeePay, the necessary transaction information will be shared with the respective payment service provider to process the transaction. These providers have their own privacy policies and are bound by data protection agreements with tri7bet.

Game Software Providers

The tri7bet platform uses software from accredited third-party providers for casino games, virtual sports, and Sports Betting. Data shared with these providers is limited to what is necessary for game operations and does not include sensitive information such as identity card details or full phone numbers.

Regulatory Authorities & Law Enforcement

Tri7bet may be required to disclose members' personal data to the relevant authorities if requested through a valid legal process — such as a court order, writ, or directive from a regulatory body. In such situations, tri7bet will comply with the legal requirement and will endeavour to notify the affected member where permitted by law.

Business Partners

Within legitimate affiliate marketing programmes, any information shared is limited and does not include sensitive personal data. Affiliate partners receive only aggregated information that cannot be used to identify any specific individual.

Tri7bet has never sold, and will never sell, member personal data to third-party advertisers, unrelated marketing companies, or any party for purposes not stated in this Privacy Policy without your explicit consent.

Data Retention Period

Tri7bet retains member personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable laws and regulatory obligations. The following are general data retention guidelines:

• Active account data: Retained for as long as the account remains active and for the minimum period following account closure as required by law.
• Financial transaction records: Retained for a minimum of seven years in accordance with applicable accounting and tax requirements in Malaysia.
• Support communication records: Retained for three years from the date of communication for reference and dispute resolution purposes.
• Technical & security logs: Retained for 12 months for security analysis and fraud detection purposes.
• KYC data (identity documents): Retained for the duration of the active account and for five years following account closure.

When data is no longer needed and there is no legal obligation to retain it, tri7bet will securely delete or anonymise it using industry-standard methods.

Use of Cookies & Tracking Technologies

Tri7bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse a website — they help the platform remember your preferences and improve overall performance.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login, session verification, and security. Cannot be disabled.
• Functional Cookies: Remembers your preferences such as language, display settings, and saved login details for your convenience.
• Analytics Cookies: Collects anonymised usage data to help us understand how the platform is used and where improvements are needed. This data is not used to identify any individual.
• Security Cookie: Helps our fraud detection system identify suspicious access patterns and keep your account secure.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. By continuing to use tri7bet, you agree to the use of cookies as described here.

Data Security – How We Protect Your Information

Tri7bet implements a range of technical and organisational measures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction. These include:

While tri7bet takes all reasonable steps to protect your data, no security system can guarantee 100% protection against every threat. You also play an important role in keeping your account secure — use a strong password, enable 2FA, and never share your login credentials with anyone.

Your Rights as a Data Subject

As a tri7bet member and data subject under applicable data protection laws, you have the following rights regarding the personal data we hold about you:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right of Rectification: If any data we hold about you is inaccurate or out of date, you may request a correction.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data — subject to any record-keeping obligations we are legally required to comply with.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time.
• Right to Complain: You have the right to lodge a complaint regarding the processing of your data with the relevant regulatory authority in Malaysia.

To exercise any of the rights above, contact the tri7bet support team via live chat or email at support@tri7bet.top. We will process your request within 30 calendar days. For more complex cases, this period may be extended, and you will be notified accordingly.

Children's Privacy

The tri7bet platform is strictly for adults aged 18 and above. tri7bet does not knowingly collect personal data from individuals under the age of 18. If we discover that a minor's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

If you believe a child under the age of 18 has registered an account on tri7bet, please contact us immediately at support@tri7bet.top so we can take the appropriate action.

Changes to This Privacy Policy

Tri7bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or developments in platform operations. When significant changes are made, we will notify members via:

• A notice displayed prominently on the tri7bet platform homepage
• Email to the address registered to your member account
• In-platform notification upon your next login

We encourage you to review this Privacy Policy page periodically to stay informed of our latest practices. The "Updated" date displayed at the top of this page indicates when this Privacy Policy was last reviewed and updated. Your continued use of the tri7bet platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the tri7bet privacy team through the following channels:

• Email: support@tri7bet.top
• Live Chat: Available on the tri7bet platform 24 hours a day, 7 days a week in Bahasa Melayu
• Telegram: @tri7bet

We will acknowledge receipt of your enquiry within two business days and aim to provide a full response within 14 calendar days. For more complex requests, such as comprehensive data access requests, a longer response period may be required, and we will inform you accordingly.

Tri7bet is committed to handling your privacy with the utmost respect and responsibility. Your trust as a tri7bet member is something we take seriously — and our commitment to privacy is part of a broader commitment to making tri7bet the most trusted betting platform among Malaysian players.